Privacy Policy

Welcome to LemonRealm Streams. Your personal data security and privacy rights are our top priority. Should you have any inquiries or worries regarding our policy or how we handle your information, please contact us via WhatsApp.

1. Data We Collect

Personal data is gathered when you willingly share it during IPTV service registration, show interest in learning about our offerings, or reach out to us.

The following personal details are gathered by us:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

Our use of the acquired information includes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your data in accordance with these lawful justifications:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only for the duration needed to fulfill the objectives described in this privacy policy, except when legal obligations (like tax, accounting, or other regulatory requirements) mandate a longer storage period.

5. Cookies & Tracking Technologies

The use of cookies and similar tracking mechanisms may occur to access or store data. These are chiefly functional cookies necessary for the website and user area to work properly. We avoid employing invasive tracking cookies for marketing purposes.

6. Third-Party Services

Your data might be shared with third-party vendors, service providers, or agents who provide services for us or represent us and need access to this information to perform their duties. For instance:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and organizational security measures have been put in place to safeguard any personal data we process. Nevertheless, remember that absolute internet security cannot be guaranteed.

8. Your Data Protection Rights

Based on your geographical location, different personal data rights might apply to you:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

Please follow this procedure to claim these rights: contact us via WhatsApp.

9. Children’s Privacy

Children under 18 are not permitted to use our services. We make every effort to prevent the collection of personal information from minors.

10. Contact Us

Should you have any inquiries or feedback regarding this policy, please contact us via WhatsApp.