Refund Policy

Our Commitment to You

LemonRealm Streams guarantees the excellence of our IPTV service. This policy clarifies refund eligibility, providing a clear and equitable procedure for every customer.

Refund Eligibility

Full or partial refunds can be issued in these situations:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

These are the necessary actions to take when seeking a refund:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

We'll send you an email notification at every stage. Processing times might be longer on weekends or public holidays.

Exceptions (When Refunds Are Not Provided)

No refunds will be issued under these circumstances:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Refunds are completed within 3 business days post-approval, but depending on your payment provider, the money may appear in 5-10 business days.

Generally, we don't offer refunds for changed decisions after the initial week. Please review our offerings and ask questions prior to subscribing.

We automatically renew subscriptions. If cancellation is overlooked before renewal, contact us right away. Renewal refunds are evaluated case by case.